ORDERING AND SHIPPING
I forgot something! Can I add to my current order?
Yes, but only if you haven’t received our shipping confirmation email.
To add to an order, follow the instructions we sent in your confirmation email. It's easy!
I made a mistake! How do I change or remove something from my order?
To change or remove items from your order just email us at firstname.lastname@example.org. Please include your name, order number, and a description of what you like to change about your order. If you ordered an extra bulb or selected the wrong color we can easily make these minor changes. On the other hand, if you need to make some major changes to your order we will probably ask that you place your corrected order again, and we will cancel and refund your previous order.
What shipping methods do you offer?
We ship using USPS. We offer First Class (4-5 business days) and Priority (2-3 business days). Orders to Canada usually arrive in 7-10 business days. International orders take anywhere from a week, to as long as 5 weeks to arrive. Italy is the slowest!
Do your shipments have tracking?
Yes. Every package has a tracking number that will be sent to your email address as soon as the package is shipped. Generally, the tracking information isn’t updated until it leaves our local post office at the end of the day.
I did not receive my tracking number, how do I find it?
You should have received an email with tracking information when your package shipped. If you did not receive it or cannot find it, please email email@example.com
Can I get my order shipped for free?
Yes! We offer free shipping for all domestic orders of $99 or more. Want those bulbs faster? For a few extra dollars, you can upgrade to Priority mail.
How are your International Shipping Rates configured?
We have worked diligently to bring the lowest actual cost to our international shipments. We have been told we have some of the lowest International rates available.
Do you offer Expedited Shipping?
For domestic shipping, we offer two speeds: Priority (2-3 business days in transit) and First Class (4-5 business days in transit). Nearly all orders are shipped out within one business day. We don’t offer expedited shipping on International orders.
What happens once I place my order?
As soon as we receive your order we begin picking through our almost 1000 different varieties of bulbs gathering exactly what you’ve selected. We pack and ship orders Monday-Friday, most often on the very day they were received. Orders received on Friday evening and through the weekend are shipped on Monday.